# Twilio - Flex ## Description This is version `1.0.0` of this API documentation. Last update on Jul 30, 2025. > warn > ⚠️ This is an unofficial public Twilio REST API documentation generated from an OpenAPI contract. > > > The source file was taken from **** as **[a demonstration](https://bump.sh/blog/twilio-openapi-definitions)** of the Bump.sh product. This is the public Twilio REST API. ## Servers - https://flex-api.twilio.com: https://flex-api.twilio.com () ## Authentication ## Endpoints and operations ### [FlexV1Assessments](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1assessments.md) - [Get assessments done for a conversation by logged in user](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinsightsassessments.md) - [Add assessments against conversation to dynamo db. Used in assessments screen by user. Users can select the questionnaire and pick up answers for each and every question.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinsightsassessments.md) - [Update a specific Assessment assessed earlier](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateinsightsassessments.md) ### [FlexV1Channel](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1channel.md) - [List channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listchannel.md) - [Create channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createchannel.md) - [Fetch channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchchannel.md) - [Delete channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-deletechannel.md) ### [FlexV1Configuration](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1configuration.md) - [Fetch configuration](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchconfiguration.md) - [Update configuration](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateconfiguration.md) ### [FlexV1ConfiguredPlugin](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1configuredplugin.md) - [List configured plugin](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listconfiguredplugin.md) - [Fetch configured plugin](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchconfiguredplugin.md) ### [FlexV1FlexFlow](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1flexflow.md) - [List flex flow](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listflexflow.md) - [Create flex flow](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createflexflow.md) - [Fetch flex flow](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchflexflow.md) - [Update flex flow](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateflexflow.md) - [Delete flex flow](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-deleteflexflow.md) ### [FlexV1InsightsAssessmentsComment](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightsassessmentscomment.md) - [To create a comment assessment for a conversation](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinsightsassessmentscomment.md) - [To create a comment assessment for a conversation](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinsightsassessmentscomment.md) ### [FlexV1InsightsConversations](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightsconversations.md) - [To get conversation with segment id](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinsightsconversations.md) ### [FlexV1InsightsQuestionnaires](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightsquestionnaires.md) - [To get all questionnaires with questions](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinsightsquestionnaires.md) - [To create a Questionnaire](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinsightsquestionnaires.md) - [To get the Questionnaire Detail](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchinsightsquestionnaires.md) - [To update the questionnaire](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateinsightsquestionnaires.md) - [To delete the questionnaire](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-deleteinsightsquestionnaires.md) ### [FlexV1InsightsQuestionnairesCategory](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightsquestionnairescategory.md) - [To get all the categories](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinsightsquestionnairescategory.md) - [To create a category for Questions](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinsightsquestionnairescategory.md) - [To update the category for Questions](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateinsightsquestionnairescategory.md) - [Delete insights questionnaires category](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-deleteinsightsquestionnairescategory.md) ### [FlexV1InsightsQuestionnairesQuestion](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightsquestionnairesquestion.md) - [To get all the question for the given categories](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinsightsquestionnairesquestion.md) - [To create a question for a Category](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinsightsquestionnairesquestion.md) - [To update the question](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateinsightsquestionnairesquestion.md) - [Delete insights questionnaires question](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-deleteinsightsquestionnairesquestion.md) ### [FlexV1InsightsSegments](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightssegments.md) - [To get segments for given reservation Ids](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinsightssegments.md) ### [FlexV1InsightsSession](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightssession.md) - [To obtain session details for fetching reports and dashboards](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinsightssession.md) ### [FlexV1InsightsSettingsAnswerSets](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightssettingsanswersets.md) - [To get the Answer Set Settings for an Account](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchinsightssettingsanswersets.md) ### [FlexV1InsightsSettingsComment](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightssettingscomment.md) - [To get the Comment Settings for an Account](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchinsightssettingscomment.md) ### [FlexV1InsightsUserRoles](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1insightsuserroles.md) - [This is used by Flex UI and Quality Management to fetch the Flex Insights roles for the user](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchinsightsuserroles.md) ### [FlexV1Interaction](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1interaction.md) - [Fetch interaction](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchinteraction.md) - [Updates an interaction.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateinteraction.md) - [Create a new Interaction.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinteraction.md) ### [FlexV1InteractionChannel](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1interactionchannel.md) - [Fetch a Channel for an Interaction.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchinteractionchannel.md) - [Update an existing Interaction Channel.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateinteractionchannel.md) - [List all Channels for an Interaction.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinteractionchannel.md) ### [FlexV1InteractionChannelInvite](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1interactionchannelinvite.md) - [List all Invites for a Channel.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinteractionchannelinvite.md) - [Invite an Agent or a TaskQueue to a Channel.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinteractionchannelinvite.md) ### [FlexV1InteractionChannelParticipant](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1interactionchannelparticipant.md) - [List all Participants for a Channel.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listinteractionchannelparticipant.md) - [Add a Participant to a Channel.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinteractionchannelparticipant.md) - [Update an existing Channel Participant.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateinteractionchannelparticipant.md) ### [FlexV1InteractionTransfer](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1interactiontransfer.md) - [Create a new Transfer.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createinteractiontransfer.md) - [Fetch a specific Transfer by SID.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchinteractiontransfer.md) - [Update an existing Transfer.](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateinteractiontransfer.md) ### [FlexV1Plugin](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1plugin.md) - [List plugin](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listplugin.md) - [Create plugin](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createplugin.md) - [Fetch plugin](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchplugin.md) - [Update plugin](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updateplugin.md) ### [FlexV1PluginArchive](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1pluginarchive.md) - [Update plugin archive](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updatepluginarchive.md) ### [FlexV1PluginConfiguration](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1pluginconfiguration.md) - [List plugin configuration](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listpluginconfiguration.md) - [Create plugin configuration](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createpluginconfiguration.md) - [Fetch plugin configuration](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchpluginconfiguration.md) ### [FlexV1PluginConfigurationArchive](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1pluginconfigurationarchive.md) - [Update plugin configuration archive](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updatepluginconfigurationarchive.md) ### [FlexV1PluginRelease](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1pluginrelease.md) - [List plugin release](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listpluginrelease.md) - [Create plugin release](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createpluginrelease.md) - [Fetch plugin release](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchpluginrelease.md) ### [FlexV1PluginVersionArchive](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1pluginversionarchive.md) - [Update plugin version archive](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updatepluginversionarchive.md) ### [FlexV1PluginVersions](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1pluginversions.md) - [List plugin version](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listpluginversion.md) - [Create plugin version](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createpluginversion.md) - [Fetch plugin version](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchpluginversion.md) ### [FlexV1ProvisioningStatus](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1provisioningstatus.md) - [Fetch provisioning status](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchprovisioningstatus.md) ### [FlexV1WebChannel](https://twilio.demo.bump-doc.com/doc/flex_v1/group/endpoint-flexv1webchannel.md) - [List web channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-listwebchannel.md) - [Create web channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-createwebchannel.md) - [Fetch web channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-fetchwebchannel.md) - [Update web channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-updatewebchannel.md) - [Delete web channel](https://twilio.demo.bump-doc.com/doc/flex_v1/operation/operation-deletewebchannel.md) [Powered by Bump.sh](https://bump.sh)