Get a list of Call Summaries.

GET /v1/Voice/Summaries

Account sid auth token

Query parameters

From string

A calling party. Could be an E.164 number, a SIP URI, or a Twilio Client registered name.
To string

A called party. Could be an E.164 number, a SIP URI, or a Twilio Client registered name.
FromCarrier string

An origination carrier.
ToCarrier string

A destination carrier.
FromCountryCode string

A source country code based on phone number in From.
ToCountryCode string

A destination country code. Based on phone number in To.
VerifiedCaller boolean

A boolean flag indicating whether or not the caller was verified using SHAKEN/STIR.One of 'true' or 'false'.
HasTag boolean

A boolean flag indicating the presence of one or more Voice Insights Call Tags.
StartTime string

A Start time of the calls. xm (x minutes), xh (x hours), xd (x days), 1w, 30m, 3d, 4w or datetime-ISO. Defaults to 4h.
EndTime string

An End Time of the calls. xm (x minutes), xh (x hours), xd (x days), 1w, 30m, 3d, 4w or datetime-ISO. Defaults to 0m.
CallType string

A Call Type of the calls. One of carrier, sip, trunking or client.
CallState string

A Call State of the calls. One of ringing, completed, busy, fail, noanswer, canceled, answered, undialed.
Direction string

A Direction of the calls. One of outbound_api, outbound_dial, inbound, trunking_originating, trunking_terminating.
ProcessingState string

A Processing State of the Call Summaries. One of completed, partial or all.

Values are completed, started, partial, or all.
SortBy string

A Sort By criterion for the returned list of Call Summaries. One of start_time or end_time.

Values are start_time or end_time.
Subaccount string

A unique SID identifier of a Subaccount.

Minimum length is 34, maximum length is 34. Format should match the following pattern: ^AC[0-9a-fA-F]{32}$.
AbnormalSession boolean

A boolean flag indicating an abnormal session where the last SIP response was not 200 OK.
AnsweredBy string | null

An Answered By value for the calls based on Answering Machine Detection (AMD). One of unknown, machine_start, machine_end_beep, machine_end_silence, machine_end_other, human or fax.

Values are unknown, machine_start, machine_end_beep, machine_end_silence, machine_end_other, human, or fax.
AnsweredByAnnotation string

Either machine or human.
ConnectivityIssueAnnotation string

A Connectivity Issue with the calls. One of no_connectivity_issue, invalid_number, caller_id, dropped_call, or number_reachability.
QualityIssueAnnotation string

A subjective Quality Issue with the calls. One of no_quality_issue, low_volume, choppy_robotic, echo, dtmf, latency, owa, static_noise.
SpamAnnotation boolean

A boolean flag indicating spam calls.
CallScoreAnnotation string

A Call Score of the calls. Use a range of 1-5 to indicate the call experience score, with the following mapping as a reference for the rated call [5: Excellent, 4: Good, 3 : Fair, 2 : Poor, 1: Bad].
BrandedEnabled boolean

A boolean flag indicating whether or not the calls were branded using Twilio Branded Calls. One of 'true' or 'false'
VoiceIntegrityEnabled boolean

A boolean flag indicating whether or not the phone number had voice integrity enabled.One of 'true' or 'false'
BrandedBundleSid string

A unique SID identifier of the Branded Call.
BrandedLogo boolean

Indicates whether the branded logo was displayed during the in_brand branded call. Possible values are true (logo was present) or false (logo was not present).
BrandedType string

Indicates whether the Branded Call is in_band vs out_of_band.
BrandedUseCase string

Specifies the user-defined purpose for the call, as provided during the setup of in_band branded calling.
BrandedCallReason string

Specifies the user-defined reason for the call, which will be displayed to the end user on their mobile device during an in_band branded call.
VoiceIntegrityBundleSid string

A unique SID identifier of the Voice Integrity Profile.
VoiceIntegrityUseCase string

A Voice Integrity Use Case . Is of type enum. One of 'abandoned_cart', 'appointment_reminders', 'appointment_scheduling', 'asset_management', 'automated_support', 'call_tracking', 'click_to_call', 'contact_tracing', 'contactless_delivery', 'customer_support', 'dating/social', 'delivery_notifications', 'distance_learning', 'emergency_notifications', 'employee_notifications', 'exam_proctoring', 'field_notifications', 'first_responder', 'fraud_alerts', 'group_messaging', 'identify_&verification', 'intelligent_routing', 'lead_alerts', 'lead_distribution', 'lead_generation', 'lead_management', 'lead_nurturing', 'marketing_events', 'mass_alerts', 'meetings/collaboration', 'order_notifications', 'outbound_dialer', 'pharmacy', 'phone_system', 'purchase_confirmation', 'remote_appointments', 'rewards_program', 'self-service', 'service_alerts', 'shift_management', 'survey/research', 'telehealth', 'telemarketing', 'therapy(individual+group)'.
BusinessProfileIdentity string

A Business Identity of the calls. Is of type enum. One of 'direct_customer', 'isv_reseller_or_partner'.
BusinessProfileIndustry string

A Business Industry of the calls. Is of type enum. One of 'automotive', 'agriculture', 'banking', 'consumer', 'construction', 'education', 'engineering', 'energy', 'oil_and_gas', 'fast_moving_consumer_goods', 'financial', 'fintech', 'food_and_beverage', 'government', 'healthcare', 'hospitality', 'insurance', 'legal', 'manufacturing', 'media', 'online', 'professional_services', 'raw_materials', 'real_estate', 'religion', 'retail', 'jewelry', 'technology', 'telecommunications', 'transportation', 'travel', 'electronics', 'not_for_profit'
BusinessProfileBundleSid string

A unique SID identifier of the Business Profile.
BusinessProfileType string

A Business Profile Type of the calls. Is of type enum. One of 'primary', 'secondary'.
PageSize integer(int64)

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum value is 1, maximum value is 1000.
Page integer

The page index. This value is simply for client state.

Minimum value is 0.
PageToken string

The page token. This is provided by the API.

Responses

200 application/json

OK
Hide headers attributes Show headers attributes
- Access-Control-Allow-Origin string
  
  Specify the origin(s) allowed to access the resource
- Access-Control-Allow-Methods string
  
  Specify the HTTP methods allowed when accessing the resource
- Access-Control-Allow-Headers string
  
  Specify the headers allowed when accessing the resource
- Access-Control-Allow-Credentials boolean
  
  Indicates whether the browser should include credentials
- Access-Control-Expose-Headers string
  
  Headers exposed to the client
Hide response attributes Show response attributes object
- call_summaries array[object]
  
  Hide call_summaries attributes Show call_summaries attributes object
  
  account_sid string | null
  
  The unique SID identifier of the Account.
  
  Minimum length is 34, maximum length is 34. Format should match the following pattern: ^AC[0-9a-fA-F]{32}$.
  
  call_sid string | null
  
  The unique SID identifier of the Call.
  
  Minimum length is 34, maximum length is 34. Format should match the following pattern: ^CA[0-9a-fA-F]{32}$.
  
  answered_by string | null
  
  The Answered By value for the summarized call based on Answering Machine Detection (AMD). One of unknown, machine_start, machine_end_beep, machine_end_silence, machine_end_other, human or fax. Refer to AMD for more detail.
  
  Values are unknown, machine_start, machine_end_beep, machine_end_silence, machine_end_other, human, or fax.
  
  call_type string | null
  
  The Call Type of the summarized Call. One of carrier, sip, trunking or client.
  
  Values are carrier, sip, trunking, client, or whatsapp.
  
  call_state string | null
  
  The Call State of the summarized Call. One of ringing, completed, busy, fail, noanswer, canceled, answered, undialed.
  
  Values are ringing, completed, busy, fail, noanswer, canceled, answered, or undialed.
  
  processing_state string | null
  
  The Processing State of the Call Summary. The Processing State will be partial until the assembly of the Call Summary finishes, which occurs approximately 30 minutes after Call end. Then the Processing State changes to complete
  
  Values are complete or partial.
  
  created_time string(date-time) | null
  
  The time at which the Call was created, given in ISO 8601 format. Can be different from start_time in the event of queueing due to CPS
  
  start_time string(date-time) | null
  
  The time at which the Call was started, given in ISO 8601 format.
  
  end_time string(date-time) | null
  
  The time at which the Call was ended, given in ISO 8601 format.
  
  duration integer | null
  
  Duration between when the call was initiated and the call was ended
  
  connect_duration integer | null
  
  Duration between when the call was answered and when it ended
  
  from object | null
  
  The calling party.
  
  to object | null
  
  The called party.
  
  carrier_edge object | null
  
  Contains metrics and properties for the Twilio media gateway of a PSTN call.
  
  client_edge object | null
  
  Contains metrics and properties for the Twilio media gateway of a Client call.
  
  sdk_edge object | null
  
  Contains metrics and properties for the SDK sensor library for Client calls.
  
  sip_edge object | null
  
  Contains metrics and properties for the Twilio media gateway of a SIP Interface or Trunking call.
  
  tags array[string] | null
  
  Tags applied to calls by Voice Insights analysis indicating a condition that could result in subjective degradation of the call quality.
  
  url string(uri) | null
  
  The URL of this resource.
  
  attributes object | null
  
  Attributes capturing call-flow-specific details.
  
  properties object | null
  
  Contains edge-agnostic call-level details.
  
  trust object | null
  
  Contains trusted communications details including Branded Call and verified caller ID.
  
  annotation object | null
- meta object
  
  Hide meta attributes Show meta attributes object
  
  first_page_url string(uri)
  
  key string
  
  next_page_url string(uri) | null
  
  page integer
  
  page_size integer
  
  previous_page_url string(uri) | null
  
  url string(uri)

GET /v1/Voice/Summaries

curl \
 --request GET 'https://insights.twilio.com/v1/Voice/Summaries' \
 --user "username:password"

Response examples (200)

{
  "meta": {
    "key": "call_summaries",
    "url": "https://insights.twilio.com/v1/Voice/Summaries?PageSize=25&Page=0",
    "page": 0,
    "page_size": 25,
    "next_page_url": null,
    "first_page_url": "https://insights.twilio.com/v1/Voice/Summaries?PageSize=25&Page=0",
    "previous_page_url": null
  },
  "call_summaries": []
}

{
  "meta": {
    "key": "call_summaries",
    "url": "https://insights.twilio.com/v1/Voice/Summaries?ToCarrier=AT%26T+Wireless&AnsweredBy=machine_start&VoiceIntegrityEnabled=true&StartTime=4h&BrandedEnabled=true&PageSize=25&Page=0",
    "page": 0,
    "page_size": 25,
    "next_page_url": null,
    "first_page_url": "https://insights.twilio.com/v1/Voice/Summaries?ToCarrier=AT%26T+Wireless&AnsweredBy=machine_start&VoiceIntegrityEnabled=true&StartTime=4h&BrandedEnabled=true&PageSize=25&Page=0",
    "previous_page_url": null
  },
  "call_summaries": [
    {
      "to": {
        "callee": "+15555555556",
        "carrier": "AT&T Wireless",
        "location": {
          "lat": 33.42767,
          "lon": -86.886475
        },
        "connection": "mobile",
        "country_code": "US",
        "number_prefix": "1555"
      },
      "url": "https://insights.twilio.com/v1/Voice/Summaries",
      "from": {
        "caller": "+15555555555",
        "carrier": "T-Mobile USA, Inc.",
        "location": {
          "lat": 40.83885,
          "lon": -74.04568
        },
        "connection": "mobile",
        "country_code": "US",
        "number_prefix": "1555"
      },
      "tags": [
        "high_packet_loss",
        "high_jitter"
      ],
      "trust": {
        "branded": {
          "logo": true,
          "type": "in_band",
          "enabled": true,
          "use_case": "Customer Care",
          "bundle_sid": "BU5ceeea51b1424478fc541dfef0e2b167",
          "call_reason": "Branded CTIA",
          "display_name": "Owl bank",
          "long_display_name": "Owl bank Ltd"
        },
        "verified_caller": {
          "verified": true
        },
        "voice_integrity": {
          "enabled": true,
          "use_case": "customer_support",
          "bundle_sid": "BU5ceeea51b1424478fc541dfef0e2b167"
        },
        "business_profile": {
          "type": "corporate",
          "identity": "direct_customer",
          "industry": "BANKING",
          "bundle_sid": "BU5ceeea51b1424478fc541dfef0e2b167"
        }
      },
      "call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
      "duration": 20,
      "end_time": "2021-08-25T03:40:45Z",
      "sdk_edge": null,
      "sip_edge": null,
      "call_type": "carrier",
      "annotation": null,
      "attributes": {
        "conference_participant": false
      },
      "call_state": "completed",
      "properties": {
        "pdd_ms": 121,
        "direction": "inbound",
        "disconnected_by": "callee",
        "last_sip_response_num": 200
      },
      "start_time": "2021-08-25T03:40:25Z",
      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
      "answered_by": "machine_start",
      "client_edge": null,
      "carrier_edge": {
        "metrics": {
          "inbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.483035,
              "max": 1.48209
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_received": 202,
            "packets_loss_percentage": 0
          },
          "outbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.364434,
              "max": 0.51868
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_sent": 218,
            "packets_loss_percentage": 0
          }
        },
        "properties": {
          "direction": "inbound",
          "media_region": "us1",
          "edge_location": "xxxxx",
          "signaling_region": "us1"
        }
      },
      "created_time": "2021-08-25T03:40:25Z",
      "connect_duration": 20,
      "processing_state": "complete"
    },
    {
      "to": {
        "callee": "+15555555556",
        "carrier": "AT&T Wireless",
        "location": {
          "lat": 33.42767,
          "lon": -86.886475
        },
        "connection": "mobile",
        "country_code": "US",
        "number_prefix": "1555"
      },
      "url": "https://insights.twilio.com/v1/Voice/Summaries",
      "from": {
        "caller": "+15555555555",
        "carrier": "T-Mobile USA, Inc.",
        "location": {
          "lat": 40.83885,
          "lon": -74.04568
        },
        "connection": "mobile",
        "country_code": "US",
        "number_prefix": "1555"
      },
      "tags": null,
      "trust": {
        "branded": {
          "logo": true,
          "type": "in_band",
          "enabled": true,
          "use_case": "Customer Care",
          "bundle_sid": "BU5ceeea51b1424478fc541dfef0e2b167",
          "call_reason": "Branded CTIA",
          "display_name": "Owl bank",
          "long_display_name": "Owl bank Ltd"
        },
        "verified_caller": {
          "verified": true
        },
        "voice_integrity": {
          "enabled": true,
          "use_case": "customer_support",
          "bundle_sid": "BU5ceeea51b1424478fc541dfef0e2b167"
        },
        "business_profile": {
          "type": "corporate",
          "identity": "direct_customer",
          "industry": "BANKING",
          "bundle_sid": "BU5ceeea51b1424478fc541dfef0e2b167"
        }
      },
      "call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
      "duration": 18,
      "end_time": "2021-08-25T02:40:45Z",
      "sdk_edge": null,
      "sip_edge": null,
      "call_type": "carrier",
      "annotation": null,
      "attributes": {
        "conference_participant": false
      },
      "call_state": "completed",
      "properties": {
        "pdd_ms": 121,
        "direction": "inbound",
        "disconnected_by": "callee",
        "last_sip_response_num": 200
      },
      "start_time": "2021-08-25T02:20:25Z",
      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
      "answered_by": "machine_start",
      "client_edge": null,
      "carrier_edge": {
        "metrics": {
          "inbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.483035,
              "max": 1.48209
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_received": 100,
            "packets_loss_percentage": 0
          },
          "outbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.364434,
              "max": 0.51868
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_sent": 102,
            "packets_loss_percentage": 0
          }
        },
        "properties": {
          "direction": "inbound",
          "media_region": "us1",
          "edge_location": "xxxxx",
          "signaling_region": "us1"
        }
      },
      "created_time": "2021-08-25T02:20:25Z",
      "connect_duration": 18,
      "processing_state": "complete"
    }
  ]
}

{
  "meta": {
    "key": "call_summaries",
    "url": "https://insights.twilio.com/v1/Voice/Summaries?CallType=client&StartTime=7d&HasTag=true&Subaccount=ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaab&PageSize=25&Page=0",
    "page": 0,
    "page_size": 25,
    "next_page_url": null,
    "first_page_url": "https://insights.twilio.com/v1/Voice/Summaries?CallType=client&StartTime=7d&HasTag=true&Subaccount=ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaab&PageSize=25&Page=0",
    "previous_page_url": null
  },
  "call_summaries": [
    {
      "to": {
        "callee": "client:TBBXXXXXXXXXXXX",
        "connection": "twilio_sdk"
      },
      "url": "https://insights.twilio.com/v1/Voice/Summaries",
      "from": {
        "caller": "client:+15555555555",
        "connection": "twilio_sdk"
      },
      "tags": [
        "high_pdd"
      ],
      "trust": null,
      "call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
      "duration": 7,
      "end_time": "2021-08-25T04:16:42Z",
      "sdk_edge": null,
      "sip_edge": null,
      "call_type": "client",
      "annotation": null,
      "attributes": {
        "conference_participant": false
      },
      "call_state": "completed",
      "properties": {
        "pdd_ms": 58,
        "direction": "inbound",
        "disconnected_by": "callee",
        "last_sip_response_num": 200
      },
      "start_time": "2021-08-25T04:16:36Z",
      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaab",
      "answered_by": "machine_start",
      "client_edge": {
        "metrics": {
          "inbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.933334,
              "max": 5.60994
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_received": 252,
            "packets_loss_percentage": 0
          },
          "outbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.399859,
              "max": 0.960786
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_sent": 229,
            "packets_loss_percentage": 0
          }
        },
        "properties": {
          "direction": "inbound",
          "media_region": "us1",
          "edge_location": "xxxxxx",
          "twilio_media_ip": "54.xxx.xx.xxx",
          "signaling_region": "us1",
          "external_media_ip": "54.xxx.xx.xxx"
        }
      },
      "carrier_edge": null,
      "created_time": "2021-08-25T04:16:35Z",
      "connect_duration": 6,
      "processing_state": "complete"
    },
    {
      "to": {
        "callee": "client:TBBTXXXXXX",
        "connection": "twilio_sdk"
      },
      "url": "https://insights.twilio.com/v1/Voice/Summaries",
      "from": {
        "caller": "+15555555555",
        "carrier": "Verizon",
        "location": {
          "lat": 40.83885,
          "lon": -74.04568
        },
        "connection": "landline",
        "country_code": "US",
        "number_prefix": "1555"
      },
      "tags": null,
      "trust": null,
      "call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
      "duration": 5,
      "end_time": "2021-08-25T04:16:40Z",
      "sdk_edge": null,
      "sip_edge": null,
      "call_type": "client",
      "annotation": null,
      "attributes": {
        "conference_participant": false
      },
      "call_state": "completed",
      "properties": {
        "pdd_ms": 35,
        "direction": "outbound_api",
        "disconnected_by": "callee",
        "last_sip_response_num": 200
      },
      "start_time": "2021-08-25T04:16:37Z",
      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaab",
      "answered_by": "machine_start",
      "client_edge": {
        "metrics": {
          "inbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.461966,
              "max": 1.05918
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_received": 110,
            "packets_loss_percentage": 0
          },
          "outbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.319674,
              "max": 0.869174
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_sent": 147,
            "packets_loss_percentage": 0
          }
        },
        "properties": {
          "direction": "outbound",
          "media_region": "us1",
          "edge_location": "xxxxx",
          "twilio_media_ip": "54.xxx.xx.xxx",
          "signaling_region": "us1",
          "external_media_ip": "54.xxx.xx.xxx"
        }
      },
      "carrier_edge": null,
      "created_time": "2021-08-25T04:16:35Z",
      "connect_duration": 3,
      "processing_state": "complete"
    }
  ]
}

{
  "meta": {
    "key": "call_summaries",
    "url": "https://insights.twilio.com/v1/Voice/Summaries?Direction=outbound_api%2Coutbound_dial%2Ctrunking_terminating&StartTime=1d&VerifiedCaller=true&PageSize=25&Page=0",
    "page": 0,
    "page_size": 25,
    "next_page_url": null,
    "first_page_url": "https://insights.twilio.com/v1/Voice/Summaries?Direction=outbound_api%2Coutbound_dial%2Ctrunking_terminating&StartTime=1d&VerifiedCaller=true&PageSize=25&Page=0",
    "previous_page_url": null
  },
  "call_summaries": [
    {
      "to": {
        "callee": "+15555555556",
        "carrier": "Hawaiian Telcom, Inc. - HI",
        "location": {
          "lat": 20.956036,
          "lon": -157.23793
        },
        "connection": "landline",
        "country_code": "US",
        "number_prefix": "1555"
      },
      "url": "https://insights.twilio.com/v1/Voice/Summaries",
      "from": {
        "caller": "+15555555555",
        "carrier": "ACS",
        "location": {
          "lat": 60.268353,
          "lon": -141.13632
        },
        "connection": "landline",
        "country_code": "US",
        "number_prefix": "1555"
      },
      "tags": [
        "silence"
      ],
      "trust": {
        "verified_caller": {
          "verified": true
        }
      },
      "call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
      "duration": 44,
      "end_time": "2021-08-25T14:32:02Z",
      "sdk_edge": null,
      "sip_edge": {
        "metrics": {
          "outbound": {
            "codec": 0,
            "jitter": {
              "avg": 0.23138,
              "max": 1.76407
            },
            "latency": {
              "avg": 0.3765,
              "max": 0.386
            },
            "codec_name": "pcmu",
            "packets_lost": 0,
            "packets_sent": 1953,
            "packets_loss_percentage": 0
          }
        },
        "properties": {
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