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Topics
Introduction
Authentication
Endpoints
FlexV1Assessments
Get assessments done for a conversation by logged in user
GET
Add assessments against conversation to dynamo db. Used in assessments screen by user. Users can select the questionnaire and pick up answers for each and every question.
POST
Update a specific Assessment assessed earlier
POST
FlexV1Channel
List channel
GET
Create channel
POST
Fetch channel
GET
Delete channel
DELETE
FlexV1Configuration
Fetch configuration
GET
Update configuration
POST
FlexV1ConfiguredPlugin
List configured plugin
GET
Fetch configured plugin
GET
FlexV1FlexFlow
List flex flow
GET
Create flex flow
POST
Fetch flex flow
GET
Update flex flow
POST
Delete flex flow
DELETE
FlexV1InsightsAssessmentsComment
To create a comment assessment for a conversation
GET
To create a comment assessment for a conversation
POST
FlexV1InsightsConversations
To get conversation with segment id
GET
FlexV1InsightsQuestionnaires
To get all questionnaires with questions
GET
To create a Questionnaire
POST
To get the Questionnaire Detail
GET
To update the questionnaire
POST
To delete the questionnaire
DELETE
FlexV1InsightsQuestionnairesCategory
To get all the categories
GET
To create a category for Questions
POST
To update the category for Questions
POST
Delete insights questionnaires category
DELETE
FlexV1InsightsQuestionnairesQuestion
To get all the question for the given categories
GET
To create a question for a Category
POST
To update the question
POST
Delete insights questionnaires question
DELETE
FlexV1InsightsSegments
To get segments for given reservation Ids
GET
FlexV1InsightsSession
To obtain session details for fetching reports and dashboards
POST
FlexV1InsightsSettingsAnswerSets
To get the Answer Set Settings for an Account
GET
FlexV1InsightsSettingsComment
To get the Comment Settings for an Account
GET
FlexV1InsightsUserRoles
This is used by Flex UI and Quality Management to fetch the Flex Insights roles for the user
GET
FlexV1Interaction
Fetch interaction
GET
Updates an interaction.
POST
Create a new Interaction.
POST
FlexV1InteractionChannel
Fetch a Channel for an Interaction.
GET
Update an existing Interaction Channel.
POST
List all Channels for an Interaction.
GET
FlexV1InteractionChannelInvite
List all Invites for a Channel.
GET
Invite an Agent or a TaskQueue to a Channel.
POST
FlexV1InteractionChannelParticipant
List all Participants for a Channel.
GET
Add a Participant to a Channel.
POST
Update an existing Channel Participant.
POST
FlexV1InteractionTransfer
Create a new Transfer.
POST
Fetch a specific Transfer by SID.
GET
Update an existing Transfer.
POST
FlexV1Plugin
List plugin
GET
Create plugin
POST
Fetch plugin
GET
Update plugin
POST
FlexV1PluginArchive
Update plugin archive
POST
FlexV1PluginConfiguration
List plugin configuration
GET
Create plugin configuration
POST
Fetch plugin configuration
GET
FlexV1PluginConfigurationArchive
Update plugin configuration archive
POST
FlexV1PluginRelease
List plugin release
GET
Create plugin release
POST
Fetch plugin release
GET
FlexV1PluginVersionArchive
Update plugin version archive
POST
FlexV1PluginVersions
List plugin version
GET
Create plugin version
POST
Fetch plugin version
GET
FlexV1ProvisioningStatus
Fetch provisioning status
GET
FlexV1WebChannel
List web channel
GET
Create web channel
POST
Fetch web channel
GET
Update web channel
POST
Delete web channel
DELETE
Search…
Ctrl+K
⌘K
Twilio hub
Accounts
Api
assistants
Autopilot
Bulkexports
Chat
chat_v1
chat_v2
chat_v3
content_v1
content_v2
Conversations
Events
Fax
Flex
flex_v1
flex_v2
Frontline
iam_organizations
iam_v1
iam_v2
Insights
intelligence
Ip messaging
ip_messaging_v1
ip_messaging_v2
Lookups
lookups_v1
lookups_v2
marketplace
Media
Messaging
messaging_v1
messaging_v2
Monitor
monitor_v1
monitor_v2
Notify
Numbers
numbers_v1
numbers_v2
oauth
preview
Pricing
pricing_v1
pricing_v2
Proxy
routes
Serverless
Studio
studio_v1
studio_v2
Supersim
Sync
Taskrouter
Trunking
Trusthub
Verify
verify_v2
verify_v3
Video
Voice
Wireless
Back to hub page
API changelog
Download source
JSON OpenAPI specification
YAML OpenAPI specification
Toggle dark mode
Dismiss highlight
Show more
FlexV1InsightsSession
