To create a comment assessment for a conversation

POST /v1/Insights/QualityManagement/Assessments/Comments

Account sid auth token

Headers

Authorization string

The Authorization HTTP request header

application/x-www-form-urlencoded

Body

CategoryId string Required

The ID of the category
CategoryName string Required

The name of the category
Comment string Required

The Assessment comment.
SegmentId string Required

The id of the segment.
AgentId string Required

The id of the agent.
Offset number Required

The offset

Responses

201 application/json

Created
Hide headers attributes Show headers attributes
- Access-Control-Allow-Origin string
  
  Specify the origin(s) allowed to access the resource
- Access-Control-Allow-Methods string
  
  Specify the HTTP methods allowed when accessing the resource
- Access-Control-Allow-Headers string
  
  Specify the headers allowed when accessing the resource
- Access-Control-Allow-Credentials boolean
  
  Indicates whether the browser should include credentials
- Access-Control-Expose-Headers string
  
  Headers exposed to the client
Hide response attributes Show response attributes object
- account_sid string | null
  
  The SID of the Account that created the Flex Insights resource and owns this resource.
  
  Minimum length is 34, maximum length is 34. Format should match the following pattern: ^AC[0-9a-fA-F]{32}$.
- assessment_sid string | null
  
  The SID of the assessment.
  
  Minimum length is 34, maximum length is 34. Format should match the following pattern: ^FM[0-9a-fA-F]{32}$.
- comment
  
  The comment added for assessment.
- offset number | null
  
  The offset
- report boolean | null
  
  The flag indicating if this assessment is part of report
- weight number | null
  
  The weightage given to this comment
- agent_id string | null
  
  The id of the agent.
- segment_id string | null
  
  The id of the segment.
- user_name string | null
  
  The name of the user.
- user_email string | null
  
  The email id of the user.
- timestamp number | null
  
  The timestamp when the record is inserted
- url string(uri) | null

POST /v1/Insights/QualityManagement/Assessments/Comments

curl \
 --request POST 'https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments' \
 --user "username:password" \
 --header "Content-Type: application/x-www-form-urlencoded" \
 --header "Authorization: string" \
 --data 'Offset=6.985619&AgentId=583fcaa6-a4ef-5447-9077-900421e37a61&Comment=log0zu0268&SegmentId=dbdf1f7b-c776-5e78-9676-98a397fb3cdc&CategoryId=4b4e78e4-4f05-49e2-bf52-0973c5cde418&CategoryName=Good+for+Training'

Request example

{"Offset"=>"6.985619", "AgentId"=>"583fcaa6-a4ef-5447-9077-900421e37a61", "Comment"=>"log0zu0268", "SegmentId"=>"dbdf1f7b-c776-5e78-9676-98a397fb3cdc", "CategoryId"=>"4b4e78e4-4f05-49e2-bf52-0973c5cde418", "CategoryName"=>"Good for Training"}

Response examples (201)

{
  "url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments/FMaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
  "offset": "0.0",
  "report": true,
  "weight": "1",
  "comment": {
    "comment": "log0zu0268",
    "category": {
      "name": "Good for Training",
      "category_id": "c9ba34ca-7174-4dcd-ab3e-91fbb1932f1e"
    }
  },
  "agent_id": "5d80ee80-7608-55df-b2b2-5ab5608b9831",
  "timestamp": "1657329694199",
  "user_name": "Linda Houghton",
  "segment_id": "0105be7a-9b87-51f1-8df8-aa74ddb9c4a7",
  "user_email": "linda.houghton@vacasa.com",
  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
  "assessment_sid": "FMaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
}