To create a comment assessment for a conversation
To create a comment assessment for a conversation
Query parameters
-
The id of the segment.
-
The id of the agent.
-
How many resources to return in each list page. The default is 50, and the maximum is 1000.
Minimum value is
1
, maximum value is1000
. -
The page index. This value is simply for client state.
Minimum value is
0
. -
The page token. This is provided by the API.
GET
/v1/Insights/QualityManagement/Assessments/Comments
curl \
--request GET 'https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments' \
--user "username:password" \
--header "Authorization: string"
Response examples (200)
Read by segment
{
"meta": {
"key": "comments",
"url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments?SegmentId=0105be7a-9b87-51f1-8df8-aa74ddb9c4a7&PageSize=50&Page=0",
"page": 0,
"page_size": 50,
"next_page_url": null,
"first_page_url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments?SegmentId=0105be7a-9b87-51f1-8df8-aa74ddb9c4a7&PageSize=50&Page=0",
"previous_page_url": null
},
"comments": [
{
"url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments/FMaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
"offset": "0.0",
"report": true,
"weight": "1",
"comment": {
"comment": "log0zu0268",
"category": {
"name": "Good for Training",
"category_id": "c9ba34ca-7174-4dcd-ab3e-91fbb1932f1e"
}
},
"agent_id": "5d80ee80-7608-55df-b2b2-5ab5608b9831",
"timestamp": "1657329694199",
"user_name": "Linda Houghton",
"segment_id": "0105be7a-9b87-51f1-8df8-aa74ddb9c4a7",
"user_email": "linda.houghton@vacasa.com",
"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
"assessment_sid": "FMaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
}
]
}
{
"meta": {
"key": "comments",
"url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments?AgentId=5d80ee80-7608-55df-b2b2-5ab5608b9831&PageSize=50&Page=0",
"page": 0,
"page_size": 50,
"next_page_url": null,
"first_page_url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments?AgentId=5d80ee80-7608-55df-b2b2-5ab5608b9831&PageSize=50&Page=0",
"previous_page_url": null
},
"comments": [
{
"url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments/FMaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
"offset": "0.0",
"report": true,
"weight": "1",
"comment": {
"comment": "log0zu0268",
"category": {
"name": "Good for Training",
"category_id": "c9ba34ca-7174-4dcd-ab3e-91fbb1932f1e"
}
},
"agent_id": "5d80ee80-7608-55df-b2b2-5ab5608b9831",
"timestamp": "1657329694199",
"user_name": "Linda Houghton",
"segment_id": "0105be7a-9b87-51f1-8df8-aa74ddb9c4a7",
"user_email": "linda.houghton@vacasa.com",
"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
"assessment_sid": "FMaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
}
]
}
{
"meta": {
"key": "comments",
"url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments?SegmentId=0105be7a-9b87-51f1-8df8-aa74ddb9c4a7&PageSize=50&Page=0",
"page": 0,
"page_size": 50,
"next_page_url": null,
"first_page_url": "https://flex-api.twilio.com/v1/Insights/QualityManagement/Assessments/Comments?SegmentId=0105be7a-9b87-51f1-8df8-aa74ddb9c4a7&PageSize=50&Page=0",
"previous_page_url": null
},
"comments": []
}